Can I pick up my order and avoid all shipping costs?
Of course! Picking up your order at our facility in Waynesboro, VA, eliminates shipping altogether.
Do you deliver?
Yes, in Virginia, within about 135 miles of our offices. We have a number of delivery routes that go as far south as Christiansburg, as far north as Leesburg, and east to Richmond and beyond. We deliver on each route at least once a month. Call us about our delivery routes and schedule. There is a delivery charge, but in almost all cases, it is less than the cost to ship your order to you.
OK, I cannot pick up my order, and I live too far away to take advantage of your delivery service. How do I get my order shipped to me?
Orders under 300 lbs. are shipped by Fedex Ground or Fedex Home. Orders over 300 lbs. are put on a pallet, shrink-wrapped, and transported by a trucking company.
How much does it cost to ship my order?
That depends on two things – how much your order weighs and how far you are from Waynesboro, VA. For example, shipping one bag of feed (50 lbs.) to Maryland costs about $16, but shipping that same bag of feed to Washington State costs about $37.
How can I save on shipping costs?
The cost per unit of weight to ship your order decreases as the total weight of your order increases (the more you order the less it costs per pound to ship the order). For example, it usually costs only a few dollars more to ship 200 lbs. than it does to ship 150 lbs. via Fedex Ground. And cost per unit of weight decreases even more for orders over 300 lbs. that are shipped on a pallet.
How much of your products, particularly feed products, should I order at one time?
Our feeds are made fresh in small batches, so you can safely order enough feed to last for 3 months. That will insure that you always have fresh feed.
Even if I order enough feed for 3 months, my order will still be small. What can I do to reduce shipping costs?
If possible, try to combine orders with your friends and neighbors. We can ship the combined order to one place, taking advantage of the lower rates for larger orders.
I will be placing a large order. What does it cost to ship a pallet of your products?
It depends. Some of the trucking companies that transport our products have given us reduced rates when we ship to certain states (a pallet rate). At this time we have pallet rates to Alabama, Arkansas, Georgia, Indiana, Kentucky, Mississippi, North Carolina, South Carolina, Tennessee, Texas, Virginia, and some parts of Florida. Orders of at least 500 lbs. shipped to any address in these states can be stacked on a pallet, shrink-wrapped, and transported via tractor-trailer. A pallet can hold anywhere from 500 lbs. to about 2000 lbs. of products. You pay to have the pallet shipped, so the cost is the same regardless of the total weight on the pallet.
What if you don’t have a pallet rate to my state?
We can still ship your order by trucking company at a LTL rate, but the cost is based on the weight of the order and where the order is being shipped. We will check with several trucking companies to get you the best available shipping rate at the time you place your order.
What do I need to know about having products shipped by truck?
The tractor-trailer that delivers the order must be able to get to the delivery location, and be able to turn around at that location. You must be there to sign for the order, and you must unload the order from the truck (either take the whole pallet off the truck, or break the shrink-wrap and unload the order one bag at a time). If the truck cannot get into your farm, you can arrange to meet the driver somewhere else or go to the trucking terminal and pick up your order there. Another option is to have your order shipped to a local business.
It sounds complicated. How will I know what is the best way to ship my order?
When you place your order with us, we’ll discuss with you all possible shipping options, based on the size of your order and your location.
What if I still have questions?
If you still have questions about shipping, call our offices (888-699-7088), or email us at firstname.lastname@example.org.